CANCELATION POLICY

A 24 Hour cancelation policy is en effect. When you book an appointment with us, that time is set aside for you. 

In order to minimize disruptions to our schedule, we require 24 hours notice to change, cancel and/or reschedule Massage appointments. If you need to cancel or change your scheduled appointment, please notify us 24 hours prior to your scheduled time by phone, email or through your online booking confirmation email.

If 24 hours is not given, the client will be responsible to pay for 100% of the full price of the scheduled appointment.

Cancellation fees are in effect to ensure that our therapists are compensated for their time. As a busy business we often turn away clients, please keep in mind that if inadequate notice is given it is difficult to fill vacant spots, this not only negatively impacts our therapists, but also affects our clients. Please be courteous to your therapist and other clients by respecting our policies.

GIFT CARDS

Sointula Gift Cards are customizable in value and valid for both services and products within the spa. They do not expire. They are non-refunable.